INSURANCE AND PACKAGE ISSUES
ORDERS WITHIN THE US
Orders within the USA typically arrive within 3-7 business days. However, please note if you choose USPS First Class your item will not be insured unless you select Priority Mail. Please note, we cannot guarantee deliver dates as weather and elements can play into this factor. Orders are processed for shipping as soon as they're finished. Usually, 3-7 BUSINESS days from purchase date. Once processed and made, you'll receive an email confirmation with details on delivery.
We are not responsible for packages that are lost or damaged in transit. If you choose to select FIRST CLASS mailing, please note that these items are not insured unless you want to pay for insurance. PRIORITY is insured automatically. If your item is damaged, you'll need to take measures to file with the USPS (https://www.usps.com/help/claims.htm). Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. Saint Signora cannot re-route packages.
International orders typically arrive in 7-18 days after purchased for most countries but can take up to 5 weeks. Please note, we cannot guarantee delivery dates. Most of our international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the United States Postal Office. We are not responsible for packages that are lost or damaged in transit.*** It is recommended for all international orders that DHL be the preferred way to ship the items for safe delivery.***
*NOTE :: If your item is damaged, YOU will need to file with your postal office in your country or no claim of indemnity can be authorized. We cannot help you otherwise.* Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping (First Class) does NOT include insurance. **We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
***PLEASE NOTE :: If item(s) are returned due to duties not being paid on an item, we are not responsible as that is the responsibility of the customer. We will charge a 35% restocking fee if this occurs. We DO NOT refund shipping.***