Brass French Heraldry Wax Seal, Fleur and Olives

Product Details

• SHIPPING AND RETURNS

  • ORDERS WITHIN THE US

     

    Orders within the USA typically arrive within 3-7 business days. However, please note if you choose USPS First Class your item will not be insured unless you select Priority Mail. Please note we cannot guarantee deliver dates as weather an elements can play into this factor. Orders are processed for shipping as soon as they're finished. Usually, 3-7 BUSINESS days from purchase date. Once processed and made, you'll receive an email confirmation with details on delivery.

    We are not responsible for packages that are lost or damaged in transit. If you choose to select FIRST CLASS mailing, please note that these items are not insured unless you want to pay for insurance. PRIORITY is insured automatically. If your item is damaged, you'll need to take measures to file with the USPS (https://www.usps.com/help/claims.htm). Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. Saint Signora cannot re-route packages. 

     

    INTERNATIONAL ORDERS

     

    International orders typically arrive in 7-14 days after purchased for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates. Most of our international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the United States Postal Office. We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping (First Class) does NOT include insurance. **We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

     

    RETURNS

     

    Items may be returned within 10 days of receipt for store credit only (for leather, linen and selected vendor items ONLY). Returned items must be unused/unworn and in good condition. CUSTOM-MADE items are NOT returnable nor are SALE ITEMS.  However, exchanges and new purchases made with store credit are subject to shipping fees. To return an item, please email shop@saintsignora.com with your order number and first and last name (for leather, linen and select vendors (like our market totes) ONLY). 

     

    If you received a defected item (this is for items that have sustained an issue prior to shipping. All items damaged during transit must be filed with the USPS), please email shop@saintsignora.com IMMEDIATELY and we'll make sure you're properly taken care of. Our goal is to provide you with high-quality handmade items and want to make sure you're happy! All items damaged in transit, must be filed with USPS claims if they're insured.  * Note : Returns are NOT allowed on handmade paper items or our curated vintage collection. * 

     

    EXCHANGES 

     

    Exchanges are free (shipping is additional and will be deducted from total cost of return) and may be made once your return has been processed. 

     

    CANCELLATIONS

     

    Cancellations must be made within 12 hours of your purchase. If a request is made after the 12 hour cycle, the cancellation will be denied as the order will already be on its way to our production studio.  

     

    SALE ITEMS 

     

    Items purchased 'on sale' are FINAL SALE and cannot be exchanged or returned. This also includes any and all sales (i.e. Labor Day, Christmas, Memorial Day).

• FAQ

  • 1. WHAT MATERIALS DO YOU USE IN YOUR HANDMADE ITEMS? 

    We try to use the best quality we can find. Our limited linen and handmade paper products are made from natural fibers and hides are sourced from Italian and German leather artisans. 

      

    2. WHAT KIND OF PRINTING DOES YOUR HANDMADE PAPER ALLOW?

    Our hand-made paper can be letterpressed, foiled or screen-printed on. However, if you have a job that requires these methods, please let us know so we can make sure all sheets are appropriately dried for such. Please note our weight does vary a bit. 

     

    3. WHAT KIND OF MEDIUM DOES YOUR HANDMADE PAPER ALLOW?

    Our handmade paper is made by a calligrapher and therefore crafted with the calligrapher and artist in mind. It is internally sized and designed to hold ink, gouache, watercolor, and tea staining.

     

    4. HOW LONG WILL MY ITEMS TAKE TO ARRIVE?  

    Please allow up to 3-5 business days from purchase date for your order to be processed. If you have a large order of paper, please allow up to six weeks (8 weeks if it's wedding season).  Delivery times usually fall within 2-7 business days, depending on your location. Some overseas destinations may take anywhere from 14-18 days to arrive depending on shipping selection.

      

    5. WHY DO YOU NOT OFFER RETURNS ON HANDMADE PAPER OR ANTIQUES? 

    Returns are not offered on handmade paper. You have the option to purchase a sample before making a commitment to a larger order and we highly suggest doing so to make sure it's the right paper for you. Each individual sheet is handmade by us and takes a great deal of time and care to make. Vintage and antique items are curated items specifically for the shop. These are one-of-a-kind pieces.  Please make sure you read each description and view each image carefully before making your purchase. 

     

    6. CAN YOU RUSH SHIP MY ORDER? 

    Unfortunately, no, we cannot. Once the order is placed we do not adjust the shipping speed or method. However, express shipping is also available at checkout if you're in a rush. Just make sure to select the "express shipping" option prior to checking out. For information regarding our shipment policies, please visit the page here. 

     

    7. MY ITEM LOOKS DIFFERENT THAN THE IMAGE ON THE WEBSITE. WHY? 

    We do our best to display all of our products and colors as accurately as we can. Unfortunately, we cannot guarantee that the colors represented or shown on the website exactly matches the actual product. Handmade items may come with natural flaws or variations in the materials we use. We feel it only enhances that natural beauty of our products. However, please take this into consideration prior to purchasing.

     

    8. WHERE IS SALES TAX CHARGED? 

    Sales tax is charged in the state of Georgia.

     

    9. DO YOU OFFER WHOLESALE ACCOUNTS? 

    At this time, we do not. Our paper is currently at its lowest rate. Please keep in mind, each sheet is handmade by one and not a manufacturer or larger paper-making shop. It takes hard work and a lot of love to make each sheet of paper. Our vintage and antique pieces are not for wholesale.

     

    10. DO YOU SHIP INTERNATIONALLY?

    Sure do! Everything is weighed in real time so you'll be able to view pricing and options at checkout.

     

    11. WHAT HAPPENS IF MY ORDER SAYS IT'S BEEN DELIVERED, BUT IT'S NOT THERE? 

    If you have chosen Priority Mail, you may file a claim here :: https://www.usps.com/help/claims.htm. If something is fragile, we recommend purchasing Priority Mail to ensure it is received in a timely and safe fashion. 

     

    12. DO YOU PARTICIPATE IN COLLABORATIVE PROJECTS? 

    We do! We collaborate in a very limited capacity, so please email us at shop@saintsignora.com.

     

    13. CAN I FEATURE YOUR PRODUCTS? 
     Of course! We love being featured. Please just be sure to credit any and all photos where credit is due. That means tagging us in each image and listing in the description as well for Instagram (if using our image or product). Same goes for other social media (i.e. Pinterest, Twitter, and Facebook)