PLEASE NOTE : All items that are handmade are made to order (with the exception of our antique and found items). We are a team of two and are doing our very best to accommodate your purchase order as quickly as possible in our Texas and Atlanta studios. Given the nature of made to order production, lead time may vary, and we cannot guarantee delivery dates. Items will ship within 10-12 BUSINESS days from order date. If your order is a little later than the 10-12 business day mark, we apologize, but please know that we are working hard to complete your purchase!
ORDERS WITHIN THE US
Orders within the USA ship via USPS First Class or USPS Priority Mail and typically arrive within 3-5 business days. However, please note if you choose USPS First Class your item will not be insured unless you select Priority Mail. Please note we cannot guarantee deliver dates as weather an elements can play into this factor. Orders are processed for shipping as soon as they're finished. Usually, 10-12 BUSINESS days from purchase date. Once processed and made, you'll receive an email confirmation with details on delivery.
We are not responsible for packages that are lost or damaged in transit. If you choose to select FIRST CLASS mailing, please note that these items are not insured unless you want to pay for insurance. PRIORITY is insured automatically. If your item is damaged, you'll need to take measures to file with the USPS (https://www.usps.com/help/claims.htm). Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. Saint Signora cannot re-route packages.
If this is a gift, please make sure to indicate in the "special instructions" area and mark "gift" in the box. We will include a gift note in place of a receipt. *Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.
International orders typically arrive in 7-14 days after production for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates. Most of our international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the United States Postal Office. We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping (First Class) does NOT include insurance. **We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.
Items may be returned within 10 days of receipt for store credit only (for leather, linen and selected vendor items ONLY). Returned items must be unused/unworn and in good condition. CUSTOM-MADE items are NOT returnable nor are SALE ITEMS. However, exchanges and new purchases made with store credit are subject to shipping fees. To return an item, please email firstname.lastname@example.org with your order number and first and last name (for leather, linen and select vendors (like our market totes) ONLY).
If you received a defected or damaged item, please email email@example.com IMMEDIATELY and we'll make sure you're properly taken care of. Our goal is to provide you with high-quality handmade items and want to make sure you're happy! All items damaged in transit, must be filed with USPS claims if they're insured. * Note : Returns are NOT allowed on handmade paper items or our curated vintage collection. *
Exchanges are free (shipping is additional and will be deducted from total cost of return) and may be made once your return has been processed.
Cancellations must be made within 12 hours of your purchase. If a request is made after the 12 hour cycle, the cancellation will be denied as the order will already be on its way to our production studio.
Items purchased 'on sale' are FINAL SALE and cannot be exchanged or returned.