ORDERS WITHIN THE US
Orders within the USA typically arrive within 3-7 business days. However, please note if you choose USPS First Class your item will not be insured unless you select Priority Mail. Please note we cannot guarantee deliver dates as weather an elements can play into this factor. Orders are processed for shipping as soon as they're finished. Usually, 3-7 BUSINESS days from purchase date. Once processed and made, you'll receive an email confirmation with details on delivery.
We are not responsible for packages that are lost or damaged in transit. If you choose to select FIRST CLASS mailing, please note that these items are not insured unless you want to pay for insurance. PRIORITY is insured automatically. If your item is damaged, you'll need to take measures to file with the USPS (https://www.usps.com/help/claims.htm). Make sure your billing and shipping addresses are correct when placing your order to guarantee correct delivery. Saint Signora cannot re-route packages.
International orders typically arrive in 7-18 days after purchased for most countries but can take up to 5 weeks. Please note that we cannot guarantee delivery dates. Most of our international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the United States Postal Office. We are not responsible for packages that are lost or damaged in transit.*NOTE :: If your item is damaged, you will need to file with your postal office in your country or no claim of indemnity can be authorized. We cannot help you otherwise.* Please double check your billing and shipping address when placing an order as we are unable to reroute packages. Standard shipping (First Class) does NOT include insurance. **We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility. ***PLEASE NOTE :: If item(s) are returned due to duties not being paid on an item, we are not responsible as that is the responsibility of the customer. We will charge a 35% restocking fee if this occurs. We DO NOT refund shipping.***
Items may be returned within 10 days of receipt for store credit only (for leather and selected vendor items ONLY). Paper items are non-refundable nor are antiques. Returned items must be unused/unworn and in good condition. CUSTOM-MADE items are NOT returnable nor are SALE ITEMS (this includes promotional and discounted items), or GIFT CARDS. However, exchanges and new purchases made with store credit are subject to shipping fees. To return an item, please email email@example.com with your order number and first and last name (for leather and select vendors (like our market totes) ONLY).
If you received a defected item (this is for items that have sustained an issue prior to shipping. All items damaged during transit must be filed with the USPS), please email firstname.lastname@example.org IMMEDIATELY and we'll make sure you're properly taken care of. Our goal is to provide you with high-quality handmade items and want to make sure you're happy! All items damaged in transit, must be filed with USPS claims if they're insured. * Note : Returns are NOT allowed on handmade paper items, promotional sales, discounts, gift cards, or our curated vintage collection. *
RETURNS DUE TO INCORRECT ADDRESS
If an item is returned due to an incorrect addresses, the customer is responsible for correcting the address or incur a 35% restocking fee on the specific order in question. This is non negotiable- it is the responsibility of the customer to double check the address. Please note : it takes a great deal of time to reprocess antique items into the shop
Exchanges are free on vendor only items (ie our market totes) only (shipping is additional and will be deducted from total cost of return) and may be made once your return has been processed. No exchanges allowed on vintage or antique pieces.
Cancellations must be made within 12 hours of your purchase. If a request is made after the 12 hour cycle, the cancellation will be denied as the order will already be on its way to our production studio.
Items purchased 'on sale' are FINAL SALE and cannot be exchanged or returned. This also includes any and all sales (i.e. Labor Day, Christmas, Memorial Day), promotions, or discounts through the site, MailChimp or social media platforms.
We reserve the right to update our shipping and returns policy at any point in time.